Shipping policy
We will always endeavour to dispatch on the same working any order that has been placed and paid for before 2pm Monday to Friday. However, we cannot always guarantee this.
If you have placed and paid for your order before 10am Monday to Friday and we are unable to dispatch on the same working day we will let you know as soon as possible.
Next Day Deliveries - We NO longer offer Next Day even if our courier offers this via their option at the checkout, we do not have this facility the Next Day delivery will only happen if selected from the day we ship. We cannot guarantee next day delivery if you order the day before. We apologise for inconvenice this may cause.
Any order placed and paid for after midday Monday to Friday will be dispatched on the next working day where possible. Orders placed and paid for on Saturday and Sunday will be dispatched on Monday, where possible.
For the avoidance of doubt, any order placed after Friday at midday until Monday at Midday will be dispatched on Monday afternoon at the very earliest.
Wholesale Orders - All wholesale orders placed will be shipped once a month, All orders before the 13th of each month will be shipped and delivered by around 20th of each month. Only reason for this is the increasing costs from Manufacturers direct to us. Doing this keeps our wholesale section cheaper for you and your business,
Clearpay Orders - If you order and pay through clearpay, there is a 3/5 working day delay on all these orders, once clearpay have approved and provided Moo's Sweets and Chews the details of confirmation for payments your order will be disptached via the method selected at the checkout. Next Day will be Next Day from confirmation and Standard will be 2-3 Day's.
Collections - Moo's offers collections from various markets that we attend on a weekly basis. Please do not arrive to the market looking your order unless Moo's have sent you an email saying your order is ready for collection. Please arrive with your order number and confirmation that your order is ready for collection.
Delivery
Delivery will be made to the address provided during the check-out process. Please ensure that you have entered your address correctly. We cannot accept any liability for miss-delivery or re-delivery if the delivery address entered on the order is incorrect.
Deliveries will be made between the hours of 9am and 8pm. You must ensure that your delivery address is easily accessible and that someone is available to accept and sign for the delivery.
If no one is available to accept and sign for the delivery, a re-delivery charge may be incurred.
The delivery transit times specified at the point of checkout are calculated from the point of dispatch. For example; a 24hr order dispatched on Monday should be delivered on Tuesday, a 48hr order dispatched on Monday should be delivered on Wednesday. The delivery days are Monday to Friday as standard. Therefore, a 24hr order dispatched on Friday should be delivered on Monday and a 48hr order dispatched on Friday should be delivered on Tuesday. Please note that these delivery times are only guidelines and not guarantees.
The delivery is performed by one of our delivery partner. The actual delivery date is outside of our control. Therefore, we cannot guarantee a delivery date and we accept no liability if the delivery extends beyond the specified timeframe.
In the event of delayed delivery or lost parcel, all reasonable efforts will be made by Moo's Sweets and Chews Ltd. to contact
the courier/delivery partner to track the parcel but you accept that once your order is passed on to the courier/delivery partner that all liability is passed on to the courier/ delivery partner and not with Moo's Sweets and Chews Ltd.
No refunds, full or partial, will be made by Moo's Sweets and Chews Ltd. to you until we have conducted a full investigation and have come to a reasonable conclusion.
If your package is visibly damaged upon arrival, please make a note of this where you are required to sign on the proof of delivery.
No liability for damages and or discrepancies will be accepted if the proof of delivery is signed for as received in good condition or unchecked.
Any discrepancies with the order received must be notified to us in writing to moossweetsandchews@gmail.com within 24hrs of receipt. No liability will be accepted for discrepancies
notified to use any later than 24hrs after receipt.
Any products that are sensitive to heat and are ordered during the summer months are done so at your own risk. We cannot accept any liability for damage caused in transit due to warm weather.
All product remains the property of Moo's Sweets and Chews Ltd. until payment has been received in full by us.