Refund policy
Order errors and or discrepancies must be notified to us in writing to moossweetsandchews@gmail.com within 24hrs of the receipt of the order.
If products are missing from your order then we require photos of the products received, alongside a photo of your packing slip. Missing products will be refunded from your order and not replaced.
As the items that we sell are perishable we do not accept returns.
If your order is delivered to you damaged, please contact us immediately in writing via email moossweetsandchews@gmail.com along with photographic evidence of the damage
with the shipping label clearly visible. We will review this evidence before taking further action; refund or replacement.
If your order arrives in a damaged or faulty condition, we will offer a refund for damaged items only.
If you have signed for the parcel as damaged.
*PLEASE NOTE*
We do not accept liability for damaged cereal boxes as long as the plastic bag containing the cereal is in tact. The purpose of the box is to protect the product inside from damage.
If the box is damaged but the cereal inside is in good condition then we do not accept liability and are under no obligation to replace or refund for this. This is common practice of many companies.
Best Before Dates
Due to the time it takes for products to be imported to the UK from overseas, there are certain products that may have shorter best before dates than others.
We sell with the intention of the customer consuming a product upon receipt, or within 2 weeks of receipt.
You accept that products you receive may have a best before date that is no less than 2 weeks away from date of receipt.
If you are buying products to keep for a specific occasion or date in the future, then we recommend contacting us before purchasing to ensure that you receive products with
sufficient best before dates. Please note that we may also sell products that have exceeded their best before date, however these will always be marked in the title of the product.
If products are missing from your order then we require photos of the products received, alongside a photo of your packing slip. Missing products will be refunded from your order and not replaced.
As the items that we sell are perishable we do not accept returns.
If your order is delivered to you damaged, please contact us immediately in writing via email moossweetsandchews@gmail.com along with photographic evidence of the damage
with the shipping label clearly visible. We will review this evidence before taking further action; refund or replacement.
If your order arrives in a damaged or faulty condition, we will offer a refund for damaged items only.
If you have signed for the parcel as damaged.
*PLEASE NOTE*
We do not accept liability for damaged cereal boxes as long as the plastic bag containing the cereal is in tact. The purpose of the box is to protect the product inside from damage.
If the box is damaged but the cereal inside is in good condition then we do not accept liability and are under no obligation to replace or refund for this. This is common practice of many companies.
Best Before Dates
Due to the time it takes for products to be imported to the UK from overseas, there are certain products that may have shorter best before dates than others.
We sell with the intention of the customer consuming a product upon receipt, or within 2 weeks of receipt.
You accept that products you receive may have a best before date that is no less than 2 weeks away from date of receipt.
If you are buying products to keep for a specific occasion or date in the future, then we recommend contacting us before purchasing to ensure that you receive products with
sufficient best before dates. Please note that we may also sell products that have exceeded their best before date, however these will always be marked in the title of the product.